FAQ

 How do I place an order?

You can place an order directly through our online store by selecting your items and proceeding to checkout.

Alternatively, you can order by calling us at 954-955-4593, e-mailing us the details of your request at shoproyalembroidery@gmail.com, or submitting a request for a quote through our website. We’ll get back to you promptly to assist with your order.

We’ll discuss your needs, provide pricing, and help you with the design details to bring your vision to life.

 Can I bring my own items for embroidery or printing?
Absolutely! We allow customers to bring their own apparel for custom embroidery or printing, but they must be new. There is a minimum charge of $15 per item.
What types of customizations do you offer?
We offer a wide range of customizations, including embroidery, printing, monogramming, and specialized services such as 3D puff, metallic threads, glow-in-the-dark, reflective threads, and more.

 Is there a minimum order quantity?
Our services are tailored to meet your needs, whether you require a single piece or a bulk order. Contact us to discuss your specific requirements.

 Can I see a sample before placing an order?
Yes, we will provide a digital mock-up of your custom design for approval before moving forward with production. This allows you to ensure everything looks just right before we start the work.

 What is the turnaround time for custom orders?
Turnaround time depends on the complexity of the design and the size of the order. We strive to provide you with an estimated completion date upon reviewing your requirements. Most orders will be completed within 5-7 business days after payment is received and mock-ups are approved.
 Can I provide my own design?
Absolutely! We encourage your creativity. Share your designs, logos, or concepts with us, and we'll work our magic to bring them to life!

 Is there a setup fee for custom orders?
We typically have a one-time setup fee to digitize your design for embroidery. This fee ensures your design is optimized for the embroidery process. 

 What is the care process for embroidered items?
Generally, embroidered items should be washed inside out on a gentle cycle to preserve the embroidery. It's recommended to avoid harsh detergents and high heat during drying.

 Do you offer rush orders?
Yes, we understand that sometimes you need your items quickly. Contact us to discuss your timeline, and we'll do our best to accommodate your request.

 

 Do you offer bulk discounts for businesses?
Yes! We offer bulk pricing discounts for large orders over 25+ items. Contact us for a quote tailored to your needs.